Privacy Policy

We collect information that you provide directly to us, as well as information collected automatically when you use our platform.

We use the information we collect for the following purposes:

• Provide and maintain our services: To operate the EstateView platform, process transactions, and deliver the features you request.
• Improve our platform: To analyze usage patterns, diagnose technical issues, and develop new features and functionality.
• Send communications: To send you account notifications, security alerts, product updates, and marketing communications (with your consent).
• Comply with legal obligations: To fulfill our legal requirements, respond to lawful requests, and protect the rights and safety of EstateView and its users.

We implement robust security measures to protect your personal and financial information:

• AES-256 Encryption: All data at rest and in transit is protected with AES-256 encryption, the same standard used by leading financial institutions.
• SOC 2 Compliant Hosting: Our infrastructure is hosted in SOC 2 Type II compliant data centers with continuous monitoring and access controls.
• Regular Security Audits: We conduct regular third-party security audits, penetration testing, and vulnerability assessments to ensure the ongoing integrity of our systems.

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.

We are committed to protecting your data and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• We do not sell your data. Your personal and financial information is never sold to advertisers, data brokers, or any other third parties.
• Payment processing: We share necessary billing information with PayFast, our payment processor, to process subscription payments securely.
• Legal requirements: We may disclose your information when required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you at any time.
• Correction: You may request that we correct any inaccurate or incomplete personal data.
• Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
• Data Export: You may export all of your data, including property, financial, and tenant information, in standard formats (CSV, PDF) at any time from your account settings.
• Opt out of marketing: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or adjusting your notification preferences in your account settings.

To exercise any of these rights, please contact us at privacy@estateview.com.

We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:

• Account and property data is retained for the duration of your active subscription.
• Upon account deletion, all personal data is permanently deleted from our systems within 30 days.
• We may retain certain anonymized, aggregated data for analytical purposes that cannot be used to identify you.
• Billing records may be retained for up to 7 years as required by applicable tax and financial regulations.

We use cookies and similar technologies to enhance your experience on EstateView. The types of cookies we use include:

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• We will notify you via email at the address associated with your account.
• We will update the “Last updated” date at the top of this policy.
• Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: